eAssistance pro is an excellent tool to possess if you are dealing with online business and there are website visitors coming to your website every now and then. The benefits of using this software are endless. Starting from being able to interact with website visitors in Real time, the software ensures better sales, enhanced customer experience, increased ROI and better market insights. Using this software, operators can provide instant assistance to website visitors, send them proactive chat invitation to augment sales and can capture different information about visitors.
One can make as many changes with Live chat application as desired. Ranging from customizing chat buttons, greeting messages, chat survey questions and much more, the software is a steal! Few other functionalities include, multiple live chat sessions, easy file transfer, canned responses and translation, automated/proactive chat invitations, automatic emailing of chat transcripts and call transfer, operator-to-operator chat transfer, web-based monitoring, real-time visitor monitoring, geographical mapping, automatic spell checking, etc. eAssistance Pro supports multi lingual dictionary.
The updated 1.6 version of eAssistance Pro boasts of better user interface. The installed console now automatically gets maximized (opens on screen) when a new chat request arrives. It now consists of messenger like smileys that leads to friendlier chat with website visitors. New Reports section is now a part of your console just as ‘reports’ that were made available in ‘My Accounts’ section earlier. Additionally, visitors get option to close or cancel file upload while using overlay chat wizard. One of the biggest achievements is that now operators can see what visitors are typing even before they send it.